Refund Policy

Refund Policy

At WaveTechs, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please review our refund and return policy below for detailed information.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging.
  • Refund requests must be made within 30 days from the date of delivery.
  • You must provide a proof of purchase or order number.

2. How to Request a Refund

If you meet the eligibility criteria above and wish to request a refund, please follow these steps:

  1. Contact Us: Email us at management@wavetechs.store with your order number and details of the item you wish to return.
  2. Return Shipping: If your return is approved, you will be provided with a return shipping address and instructions. The cost of return shipping is the responsibility of the customer, unless the item is damaged or defective.
  3. Refund Processing: Once we receive the returned item and verify that it meets the conditions above, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

3. Non-Refundable Items

Some items are not eligible for a refund, including:

  • Items marked as "Final Sale".
  • Items that have been used, damaged, or modified.
  • Gift cards or downloadable products.
  • Custom or personalized products.

4. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at management@wavetechs.store. We will arrange a return or exchange at no additional cost to you. You may be asked to provide photos of the damaged item to assist us in processing your claim.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability and may require you to return the original item first.

6. Processing Time

Refunds are typically processed within 7-10 business days after we receive the returned item. Please note that it may take additional time for your bank or credit card provider to process the refund and reflect it in your account.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank or credit card account. If you still have not received your refund, contact us at management@wavetechs.store, and we will assist you in resolving the issue.

8. Customer Responsibilities

  • Ensure Correct Information: Please double-check your shipping address and product details before placing an order to avoid issues.
  • Return Shipping Costs: Unless the item is defective or damaged, return shipping costs are the responsibility of the customer.
  • Customs Duties: If you are returning an international order, please ensure you follow the customs requirements. Return shipments may be subject to customs fees or taxes, which are the responsibility of the customer.